Refund policy

Due to the food nature of the products, returns are not accepted once the order has been delivered, except in the case of product damage during transport or error in shipping.

The customer must contact us within 24 hours of receiving the order via email:
info@ladelicataria.eu

It will be necessary to attach clear, good quality photographs where the problem is visible.
The images must clearly identify the damage or incident. Blurry or low-quality photographs will not be considered.

After reviewing the case, the following steps will be taken:
• Product replacement, or
• Corresponding refund.